Terms and conditions

Version of 28 October 2026. This is an English translation of the Dutch terms. If the two differ, the Dutch version prevails.

1. Who we are

Veroplay is a trade name of MCP Network BV, based in Echt, the Netherlands. Chamber of Commerce (KvK) 75344637, VAT number NL860246279B01. You can reach us at info@veroplay.nl.

Veroplay is not affiliated with The Pokémon Company, Nintendo, Creatures, GAME FREAK or Cardmarket.

2. What we mean by

• Veroplay: the web app at app.veroplay.nl, the site veroplay.nl and the demo at demo.veroplay.nl.
• You: the adult who creates an account or is added as the second adult.
• Household: the people who use one account together: at most two adults with their own login and four child profiles.
• Subscription: Solo or Family, monthly or yearly.
• Credits: uses of the AI features, such as the value estimate, the quality scan and the grade scan.

3. When these terms apply

These terms apply to all use of Veroplay and to every agreement you enter into with us via veroplay.nl or the app. By creating an account or paying, you agree to them. Other terms, such as your own, do not apply.

4. Your account

• You must be 18 or older to create an account. A child from 16 can get their own login within the family, with a parent's permission.
• An account is for one household. Don't share your login with people outside your household.
• You log in with a link or code by email. Make sure only you can access your email. Whatever happens through your account is your responsibility.
• Child profiles are the responsibility of the parent who creates them.
• Enter honest details and keep your email address up to date, because that's where we send important messages.

5. Free, Solo and Family

• Free (€ 0): one collector, unlimited cards, adding by searching, the value per card and in total, version, condition and language, a price chart of the last 7 days, your wishlist and trading with friends.
• Solo (€ 2.99 per month or € 24.99 per year): everything in Free, plus scanning with the camera (about 100 per month), 10 credits per month, the full price history, price alerts and price notifications, the live box tracker and your spending, and export to PDF or Excel.
• Family (€ 6.99 per month or € 58.99 per year): everything in Solo for the whole household, trading within the family, about 300 scans and 25 credits per month, shared.

All prices are in euros and include VAT. The current overview is on veroplay.nl. The number of scans is a guideline for normal use. In case of exceptionally many scans, for example through automated use, we may limit this.

We continuously update Veroplay, so features may change. If we remove something essential that you paid for during a running subscription, you may cancel and get back the part you haven't used yet.

6. Credits

• You get new credits every month. What you don't use doesn't roll over to the next month.
• With Solo or Family you can buy 25 extra credits for € 2.99. They only apply in the month you buy them.
• If an AI feature fails, you get the credit back automatically.
• Credits are not money. You can't exchange, transfer or cash them out.

7. Testers (early access)

• Testers use Solo or Family for free until the end date we state in the invitation (currently 30 November 2026).
• During the test period you have 10 AI credits per month. To prevent abuse, AI stops until the next month if the costs for a household exceed a fixed limit. Everything else keeps working.
• After the test period you choose whether to take a subscription. Nothing is charged automatically. If you choose nothing, you move to Free and all your cards stay.
• A test version may contain bugs. Please report them via Report a problem in the app; we appreciate it.

8. Founder price

• The first 100 sign-ups from the waiting list, and friends who join via a personal link, pay the founder price for the first year: € 16.99 for Solo or € 38.99 for Family.
• After the first year the subscription continues at the regular yearly price.
• The founder price applies once per household, is personal and not transferable.

9. Inviting friends

• You invite friends with your personal link. When a friend makes their first payment for Solo or Family via your link, you get a free month. Up to a maximum of 6 months.
• If your subscription is already running, your next payment moves a month later. Otherwise your current period lasts a month longer.
• Inviting yourself, fake accounts or other tricks don't count. In case of abuse, earned months lapse.
• Free months are not money and can't be cashed out. We may change or end the programme; what you've already earned, you keep.

10. Payment

• You pay in advance via our payment partner Mollie. Your statement shows Veroplay.
• A subscription renews automatically for the same period, monthly or yearly, at the price applicable at that time, until you cancel.
• If a payment fails, you move to Free after the paid period. Your cards stay, and you can always choose a subscription again.
• If we change the price, we'll let you know at least a month in advance. If you don't want to pay the new price, you can cancel before it takes effect.

11. Right of withdrawal (14-day cooling-off period)

You may withdraw from a subscription or extra credits within 14 days of purchase without giving a reason.

• At checkout you expressly ask us to start right away. You also confirm that you know you pay for what you've already used if you withdraw. Without that confirmation you can't check out. We keep a record of when you indicated this, and you get it confirmed by email.
• If you withdraw from a subscription, you get the amount paid back, minus a proportional part for the days you could already use it and minus the credits you already used (€ 0.12 per credit).
• Extra credits you've already used can't be withdrawn. Unused extra credits can.
• You withdraw by sending an email to info@veroplay.nl, for example: "I withdraw from my agreement for [Solo or Family, monthly or yearly], concluded on [date], in the name of [name and email address]." We refund within 14 days, using the same method you paid with.

12. Cancelling and renewal

• You can always cancel: in the app under your name, Subscription, or by email to info@veroplay.nl. You get a confirmation by email.
• Monthly subscription: you keep everything until the end of the month you already paid for. After that nothing more is charged.
• Yearly subscription, first year: you keep everything until the end of the year you paid for. Except in case of withdrawal (article 11), you don't get the amount paid back.
• Yearly subscription after a renewal: you can cancel at any time with a notice period of at most one month. You get back the part of the year after that month.
• Reminder: 30 and 7 days before a yearly subscription renews, you get an email with the date and the amount.
• 30-day guarantee after a renewal: if within 30 days after an automatic yearly renewal you don't want to continue after all, email us. You get the full amount of that renewal back and the subscription stops immediately. This applies again at every yearly renewal.
• After your subscription ends, you move to Free. Nothing disappears.

13. Prices and AI are an indication

The values in Veroplay come from Cardmarket and other public sources. The AI features give estimates and assessments based on photos and search results. That's a tool, not a valuation, guarantee or investment advice. Real prices may differ, for example due to language, condition, version or market activity. The percentage you set yourself for cards in other languages is your own responsibility. You decide yourself about buying, selling, trading and grading. We are not liable for the consequences of such decisions.

14. How to use Veroplay

• Only use Veroplay for your own collection and that of your household.
• You may not automatically read out, copy or resell Veroplay or the data in it, circumvent its security, or overload the service.
• Don't put photos or texts in the app that aren't yours, that are unlawful or that hurt others. Don't use Veroplay to harass others.
• Your photos and notes remain yours. You only give us permission to store and process them as far as needed to make Veroplay work, for example for a scan. We don't use them for other purposes.
• We may remove content that conflicts with these terms.

15. Trading and other collectors

Veroplay helps you trade within your family and with friend collectors. The actual trading, shipping or selling of cards you arrange yourself with the other person. Veroplay is not a party to that and is not liable for agreements between users.

16. Trademarks and rights

Pokémon and the names and images of cards are the property of their rights holders. Veroplay only shows them to make your collection recognisable. The app itself, the design, texts and software are ours. You may not copy or reuse them without permission.

17. Availability and backups

We do our best to keep Veroplay working well at all times and make a backup every night. Sometimes the app is briefly unavailable, for example during maintenance or an outage at a supplier. We don't guarantee uninterrupted availability.

18. Third-party services

Veroplay uses data and services from others, such as price data from Cardmarket, card data and images from public databases, AI models, payment services and hosting. We don't always have influence over these.

If such a service stops, or changes its terms or capabilities, we may replace that source with another, adjust a feature or, if there's no reasonable alternative, stop a feature. We'll then look for an equivalent solution as soon as possible and let you know what changes. That in itself is not a failure on Veroplay's part and does not give a right to compensation.

If this noticeably degrades a core part of Veroplay, such as the prices of your cards, and we can't fix it within 30 days, you can cancel your subscription and get back the part you prepaid and haven't used yet.

19. Liability

• We are not liable for indirect damage, such as consequential damage, a missed purchase or sale, or lost profit.
• Our total liability is limited to the amount you paid us in the 12 months before the event that caused the damage.
• These limitations don't apply in case of intent or deliberate recklessness on our part, nor insofar as the law doesn't allow them.
• Report damage as soon as possible, at the latest within 12 months after you discovered it.

20. Force majeure

We are not liable if we can't fulfil our commitments due to something beyond our control. Think of outages at hosting, internet or payment partners, or the loss of a price source.

21. Ending your account

• You can always delete your account in the app, or ask us to do it.
• If someone doesn't comply with these terms, we may restrict or terminate the account. With a paid subscription you then get back the part you haven't used yet, unless it concerns abuse or fraud.
• Want an export of your collection when you stop? With Solo or Family you make it yourself in the app. On Free, email us and you'll get it.

22. If we stop Veroplay

If we ever stop Veroplay, we'll let you know by email at least 6 months in advance. You get the chance to export your collection, and prepaid amounts are refunded pro rata.

23. Privacy

How we handle your data is described in the privacy statement.

24. Complaints

Not happy about something? Email info@veroplay.nl. You'll get a substantive answer within 14 days. If we can't work it out together, you can go to the competent court.

25. Changes

We may change these terms. We'll let you know about important changes by email at least 30 days in advance. If you don't agree, you can cancel before they take effect. You then get back the part you haven't used yet.

26. Applicable law

Dutch law applies to these terms and the use of Veroplay. If you are a consumer, you always keep the protection that the mandatory law of your country of residence gives you. Disputes are submitted to the competent court in the Netherlands, unless the law provides otherwise.